No Refunds Policy

All sales of ColdConvert are final. We do not offer refunds under any circumstances.

1. Why No Refunds?

ColdConvert is a digital source code product delivered as a private GitHub repository. Once you purchase and gain access to the repository, you immediately receive:

Complete source code - The entire ColdConvert application
Intellectual property - Our proprietary algorithms and implementations
Documentation - Setup guides, API documentation, and best practices
Immediate value - You can deploy and use the system right away

Unlike physical products or services, digital source code cannot be "returned" once accessed. The value is delivered instantly and permanently.

2. What You Get Instead

While we don't offer refunds, we provide substantial value to ensure your success:

📚 Comprehensive Documentation

Detailed setup guides, API documentation, and troubleshooting resources to help you succeed.

🛠️ Technical Support

Email support for setup, configuration, and technical questions for the first 12 months.

🔄 Free Updates

Bug fixes, security updates, and new features forever.

💡 Best Practices Guide

Proven strategies and templates to maximize your cold email campaign success.

3. Before You Purchase

⚠️ Important Considerations

Please carefully consider your purchase before buying. Make sure you:

Understand that this is source code, not a hosted service
Have the technical skills or resources to deploy and maintain the application
Are committed to following email marketing best practices and legal requirements
Have reviewed our documentation and understand the setup requirements

3.1 Technical Requirements

Ensure you can meet these requirements:

Basic knowledge of Node.js and Next.js applications
Ability to deploy applications to Vercel or similar platforms
Understanding of database setup (Vercel Postgres or Neon)
Familiarity with environment variables and API configuration

3.2 Legal Compliance

You must be prepared to handle legal compliance for email marketing in your jurisdiction, including GDPR, CAN-SPAM, CCPA, and other applicable regulations.

4. Exceptional Circumstances

In very rare cases, we may consider exceptions to our no-refund policy:

Technical Issues: If the repository is completely inaccessible due to our error
Fraudulent Charges: If your payment was made without authorization
Duplicate Purchases: If you accidentally purchased multiple times

These exceptions are evaluated case-by-case and require immediate contact within 24 hours of purchase.

5. Chargeback Warning

🚨 Important Notice

Initiating a chargeback for a delivered digital product may be considered fraud. If you file a chargeback after receiving access to the ColdConvert repository:

Your access to the repository will be immediately revoked
You will be banned from future purchases
We may pursue legal action for fraudulent chargebacks
We will provide evidence of delivery to your payment processor

6. Alternative Solutions

If ColdConvert doesn't meet your needs, consider these alternatives:

Sell Your License: While you can't get a refund from us, you may sell your access to another party (subject to our terms)
Use Our Support: Contact our support team to help you get the most value from your purchase
Modify the Code: Customize ColdConvert to better fit your specific needs
Learn and Grow: Use this as an opportunity to develop your technical skills

7. Contact Information

If you have questions about this refund policy or need assistance with your purchase:

Contact Us: Visit our contact page
Subject Line: "Refund Policy Question - [Your Order Number]"
Response Time: We aim to respond within 24 hours

8. Final Reminder

By completing your purchase, you acknowledge that you have read, understood, and agree to this no refund policy.

We're confident that ColdConvert will provide significant value for your cold email campaigns. Our comprehensive documentation, ongoing support, and regular updates ensure you have everything needed for success.